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Today I desire to cover the importance of Customer Feedback to your prospect projects. Don’t ever underestimate the importance of feedback, which can capture many forms. It could be conducted officially such as a survey or unofficial such as a candid analysis over lunch, it really doesn’t affair on the format as extended as you get feedback. Normally at the conclusion of your project, during the project close outside phase, you would palm over the “As Built” documents as part of your acceptance criteria; well another step which is often overlooked is feedback on performance.
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